Paula Bernardino

Published on June 11, 2017
Member spotlight

Discover our new series IABC/Montréal: Member spotlight. Our members share their views on the most significant changes they see happening in the practice of communication and their impacts;  they discuss trends that will continue to grow or will die off; they make suggestions on what communications professionals could do differently to be of best value to stakeholders; and they provide valuable advice to the new generation breaking into the communication industry today.


What do you find yourself spending most of your time doing in the sphere of communications these days?

I’ve been very fortunate to have been assigned the company’s Corporate Responsibility portfolio since 2014. In addition to managing our CSR strategy, I am also in charge of the communications for CSR.


What are the biggest changes that you see in the practice of communications today?

A positive change: the field of internal communications has become much more strategic and has gained a lot of credibility with the executive team.


In your opinion, what could we as communication professionals be doing differently to be of the most value to our stakeholders?

It is extremely important communicators show their knowledge of the industry they’re in and show interest in the business. Professional development should include attending business conferences and events specifically related to the industry. The C-Suite appreciates when communicators are able to talk the same language.


What is a trend or theme that you think will continue to grow, and/or what will die off?

It seems social media and digital communications are currently all over the place. I think this trend of companies wanting to be on social media platforms has reached its peak and will slowly die down.


What is your advice for young people considering entering the field of communications today?

Embrace the different aspects of communications : internal communications, external communications, investor relations… when you enter the field that’s the perfect time to explore and learn about as many aspects as possible… and you never stop learning. Make sure you keep up to speed with what’s happening in the field… professional development in this field is endless.


Paula Bernardino is Communications Manager, Corporate Responsibility & Engagement at RSA Canada.